Return & Refund Policy

Australia Vape Supply
Effective Date: January 01, 2026

At Australia Vape Supply, customer satisfaction is our priority. We are committed to providing premium vaping products, fast shipping, and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help.

15-Day Money-Back Guarantee

Shop with confidence at Australia Vape Supply.

We proudly offer a 15-Day Money-Back Guarantee on eligible products. If your order doesn’t meet your expectations, you may request a return within 15 days of receiving your purchase, provided it meets the conditions outlined below

Return Eligibility

To be eligible for a refund or exchange, your item must meet all of the following requirements:

Requirement Details
Unused Condition Item must be unused, unopened, and in brand-new condition.
Original Packaging Product must include all original packaging, accessories, manuals, seals, and components.
No Damage Product must show no signs of wear, misuse, tampering, or accidental damage.
Within 15 Days Return request must be submitted within 15 days of delivery.

Returns that do not meet these conditions may be declined.

Non-Returnable Items

For health, hygiene, and safety reasons, the following products cannot be returned unless they arrive faulty or incorrect:

  • Opened or used disposable vapes
  • Opened e-liquids
  • Opened vape pods or cartridges
  • Used coils
  • Clearance or final sale items
  • Promotional items marked “Non-Returnable”
  • Gift cards

How to Request a Return

Returning an item is simple.

Step 1 – Contact Our Support Team

Email or contact us via live chat

📧 info@australiavapesupply.com.au

Please include:

  • Order Number
  • Full Name
  • Product(s) you wish to return
  • Reason for your return
  • Photos (if the item is damaged or faulty)

Step 2 – Return Approval

Our customer support team will review your request.

If approved, we’ll provide:

  • A Return Authorisation Number (RAN)
  • Detailed return instructions
  • The correct return address

Please do not send products back without prior approval.

Step 3 – Package Your Return

Please ensure the product is securely packaged.

Include:

  • Return Authorisation Number (RAN)
  • Copy of your order confirmation (if requested)

Improperly packaged returns may be refused if damaged during return.

Step 4 – Ship Your Item

Return the parcel using a tracked shipping service.

Unless the product is faulty, damaged, or supplied incorrectly, customers are responsible for return shipping costs.

We recommend retaining your tracking number until your refund has been processed.

Refund Process

Once we receive your return, our team will inspect the item.

If your return is approved:

✔ Refund issued to your original payment method

✔ Processing time: 7–10 business days

You’ll receive an email confirmation once your refund has been processed.

Please note: Depending on your financial institution, it may take several additional business days for funds to appear in your account.

Exchanges

We’re happy to replace products if you received:

  • A defective product
  • A damaged item
  • The wrong item
  • An item missing components

Simply contact our customer support team and we’ll arrange a replacement as quickly as possible

Damaged, Faulty or Incorrect Orders

If your order arrives damaged or incorrect:

Please notify us within 48 hours of delivery.

Email or via live chat

📧 info@australiavapesupply.com.au

Include:

  • Order Number
  • Clear photos of the product
  • Photos of the packaging
  • Description of the issue

After assessment, we’ll either:

  • Send a replacement at no additional cost, or
  • Issue a full refund if a replacement is unavailable.

International Returns

For orders shipped outside Australia:

  • Customers are responsible for return shipping costs unless the item is faulty.
  • Any customs duties, import taxes, or brokerage fees are non-refundable.
  • Please check with your local customs office before returning goods.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

If your order has already shipped, it will need to follow our standard return procedure.

Please contact us as soon as possible if you need to cancel an order.

Customer Support

Need assistance?

Our friendly support team is here to help.

Australia Vape Supply via live chat

📧 Email: info@australiavapesupply.com.au

 We aim to respond to all enquiries within 1 business day.

Policy Updates

Australia Vape Supply reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective immediately upon publication on this page, together with the updated effective date.

We encourage customers to review this policy periodically.

Our Commitment to You

At Australia Vape Supply, we believe online shopping should be simple, transparent, and worry-free.

Our goal is to provide:

  • Premium vaping products
  • Fast and secure delivery
  • Fair and transparent return policies
  • Friendly Australian customer support
  • A trusted shopping experience every time

Thank you for choosing Australia Vape Supply. We appreciate your business and look forward to serving you again.

Refund and Returns Policy