Privacy Policy

Australia Vape Supply

Effective Date: January 01, 2026

At Australia Vape Supply, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase products from us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with the best shopping experience, we may collect the following information.

Personal Information

When you place an order or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (securely processed by trusted third-party payment providers)

Technical Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type and Version
  • Device Type
  • Operating System
  • Website Pages Visited
  • Time Spent on Our Website
  • Referral Sources

Shopping & Usage Information

To improve our services, we may collect information about:

  • Browsing activity
  • Products viewed
  • Purchase history
  • Wishlist items
  • Shopping preferences
  • Cart activity

This information helps us improve our website and provide a better customer experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify transactions and prevent fraud
  • Provide customer support
  • Respond to enquiries
  • Improve our website performance
  • Personalise your shopping experience
  • Send order confirmations and shipping updates
  • Send promotional offers and newsletters (only with your consent)
  • Comply with Australian legal and regulatory obligations

3. How We Share Your Information

Your privacy is important to us.

Australia Vape Supply does not sell or rent your personal information.

We may share your information only with trusted third parties necessary to operate our business.

These include:

Payment Providers

To securely process your payments.

Shipping & Delivery Partners

To deliver your orders safely and efficiently.

Website & Technology Providers

Including website hosting, security, analytics, and email service providers.

Legal Authorities

Where required by Australian law or to protect our legal rights.

Business Transfers

If Australia Vape Supply is involved in a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction.

4. Data Security

Protecting your personal information is one of our highest priorities.

We use industry-standard security measures, including:

  • SSL (Secure Socket Layer) Encryption
  • Secure Payment Gateways
  • Encrypted Data Transmission
  • Firewall Protection
  • Restricted Access to Personal Information
  • Regular Security Monitoring

While we work hard to protect your information, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

5. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Restrict or object to certain processing activities
  • Withdraw marketing consent at any time
  • Request a copy of your personal information

To exercise any of these rights, please contact us.

📧 Email: info@australiavapesupply.com.au

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website traffic
  • Measure marketing performance
  • Enhance your shopping experience

You can disable or manage cookies at any time through your web browser settings.

Please note that disabling cookies may affect certain website features.

7. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Australia Vape Supply is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.

8. Age Restriction

Australia Vape Supply is an adults-only retailer.

Our products are intended only for individuals aged 18 years or older, or the minimum legal age required to purchase vaping products in your Australian state or territory.

We do not knowingly collect personal information from minors.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Meet legal and taxation requirements
  • Resolve disputes
  • Enforce our policies

When information is no longer required, it will be securely deleted or anonymised.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Australian privacy laws
  • Business operations
  • Website functionality
  • Security practices

Any updates will be published on this page together with the revised effective date.

We encourage you to review this policy periodically.

11. Contact Australia Vape Supply

If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us.

Australia Vape Supply

📧 Email: info@australiavapesupply.com.au

Our customer support team is committed to responding promptly to all privacy-related enquiries.

Your Privacy Matters

At Australia Vape Supply, we are committed to maintaining the highest standards of privacy, transparency, and data security. We take every reasonable step to protect your personal information and ensure a safe, secure, and trusted online shopping experience.

Thank you for choosing Australia Vape Supply. We appreciate your trust and are committed to safeguarding your privacy every step of the way.

Privacy Policy